Question 1

Is Parimatch legal and safe to use in India?

Accepted Answer

Online betting occupies a nuanced legal position in India, as gambling laws are largely governed at the state level rather than federally. Parimatch operates under an international gaming license, which allows it to serve Indian customers. The platform uses advanced SSL encryption and follows strict KYC procedures to ensure the safety and security of all user accounts. Many Indian players use the platform without issues, but we recommend checking the specific regulations in your state before signing up.

Question 2

How long does it take to withdraw money to a UPI account?

Accepted Answer

Withdrawals to UPI accounts are typically processed within 1 to 3 hours after the request is approved. However, if you haven't completed your KYC verification, the process may take longer or your request may be held pending documentation. First-time withdrawal requests sometimes take up to 24 hours as the financial team reviews the transaction. Subsequent withdrawals to the same verified UPI account are usually much faster.

Question 3

Can I bet on IPL matches using the mobile app?

Accepted Answer

Yes, the mobile app fully supports IPL betting with a comprehensive range of markets. You can bet on match winners, top batsman, top bowler, total runs, individual over runs, method of dismissal, and many more specialized markets. The live betting feature allows you to place wagers even after the match has started, with odds updating ball by ball. Push notifications can be enabled to alert you when IPL matches are about to begin.

Question 4

What happens if I forget my password?

Accepted Answer

If you've forgotten your password, click the "Forgot Password" link on the login page. You'll be prompted to enter your registered email address or phone number, and a password reset link or OTP will be sent to you immediately. Follow the instructions in the message to create a new password. If you're unable to access your registered email or phone number, contact customer support via live chat and they will verify your identity through alternative means to help restore access to your account.

Question 5

Are there any fees for deposits and withdrawals?

Accepted Answer

The platform does not charge any transaction fees for deposits or withdrawals. This applies to all major payment methods including UPI, Net Banking, Skrill, and Neteller. For cryptocurrency transactions, standard blockchain network fees apply, but these are not charged by the platform itself. Some banks may charge nominal fees for outgoing transfers, so it's worth checking with your bank if you're using Net Banking as your preferred payment method.

Question 6

How do I claim the welcome bonus as a new Indian player?

Accepted Answer

Claiming the welcome bonus is simple. After completing your registration and verifying your account, make your first deposit using any supported payment method. The bonus is usually credited automatically to your account once the qualifying deposit is confirmed. Make sure your deposit meets the minimum required amount (typically ₹500 for sports bonus and ₹1,000 for casino bonus). Some promotions may require a specific bonus code during registration, so check the promotions page or the terms of the current offer before making your deposit. The bonus funds will appear in your bonus balance, separate from your real money balance.

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